Welcome to Smg
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SMG’s Software Support Philosophy As you consider purchasing software support services or a computer system remember that it is comprised of three components:, software, software support and hardware.. Each of the three should be given equal weight as you make your decision. Software support is often an afterthought, but the need for support, the quality of support, and the cost of the support should all be investigated. It should be clearly understood from the beginning that software support is an ongoing need for you and your staff. Why? For the following reasons:
SMG Support Provides Solutions To These Needs SMG’s Raintree Software Products are constantly being upgraded and new features are being added to make the program more efficient. As an SMG Software Support customer, you will receive these enhancements as well as training on how to use them on at least an annual basis at no charge. SMG is so convinced that software support is such a key element of a computer system that "We would prefer that you purchase a system from someone else if you are not committed to software support". The reason is that we rely on satisfied customers to build our future business. What SMG Software Support Contracts Include
Support When You Buy It.....Service When You Need It When you purchase from SMG you can rest easy in knowing that it is backed by a support staff with over 20 years of computer experience in giving prompt and professional service and support to the Health Care industry. SMG System Support Is As Close As A Dial Tone If you get stuck at any time after installation and training (which we handle entirely), just call our Customer Support Hot Line. If we can't solve the problem over the phone, our optional modem assistance service can. What happens is your computer connects directly to SMG via telephone modem so that we get an exact picture of what's going on with your system. Training on all SMG software starts immediately after we install your system Our one-of-a-kind modular training system, video, and tutorial make it easy to learn and use, even for the novice user SMG Systems Do Not Become Obsolete Because we are always finding better ways to help you manage your practice, we constantly issue software upgrades, each designed to add yet another dimension of productivity to your computer system. Last but not least, SMG can grow with you. Creating a multi-user system is as simple as upgrading to SMG's multi-user software and adding the required equipment. No software or data modification is needed. And that makes a big difference when you decide to expand. You can rely on SMG to provide and deliver a total commitment to quality, support & service. SMG offers the easiest, the fastest, and the most productive computer system available. Not to mention the best supported. Quite Simply, SMG provides "The Total Solution You Won't Outgrow" Smg For The Total Solution You Won’t Outgrow!
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